Loan Assigned to CEBA Program — Statements of Account

How do I access my Statements and change the language of my Statements?

Statements are generated every month and can be viewed and downloaded through your CEBA Portal Account under the ‘Documents’ tab. You can navigate to the top right of the CEBA Portal and select your preferred language, which will apply to both the portal and your Statement.

How can I subscribe or unsubscribe from monthly Statement email notifications?

To subscribe or unsubscribe from monthly email notifications about your Statements, please contact the CEBA Call Centre at 1-888-324-4201.

My contact details on the Statement are incorrect. How do I update my contact details?

Please call the CEBA Call Centre at 1-888-324-4201 to update your contact details.

My Statement is missing a payment. Why?

Statements are generated on the first day of every month. Bill payment and wire transfer payments can take up to five business days to process, with cheques potentially taking longer due to cheque clearing processes. It is possible that the payment was not processed in the period captured on a given statement, in which case it will appear on your next Statement.

A payment will appear within the CEBA Portal when it is successfully processed.

If you believe a payment has not been captured in your statement and more than five business days passed between the date of the payment and the statement date, please contact the CEBA Call Centre at 1-888-324-4201.

What do the various terms in my statement mean?

Statement Period
The length of time captured in the Statement Details. It is always the month prior to the Statement Date.

Statement Date
The date the Statement was generated.

CEBA Identification Number
A 12-digit unique identifier for each assigned loan. The first three digits of every CEBA Identification Number are ‘967’.

Arranged Payment Due Date(s)
The date(s) on which the Arranged Payment Amount or balloon payment amount is due, according to the Loan Holder's payment arrangement set with the Canada Revenue Agency (CRA).

Arranged Payment Amount
The payment amount that is regularly due on the Arranged Payment Due Date(s), according to the Loan Holder's payment arrangement set with the CRA.

Payment Frequency
The payment frequency, according to the Loan Holder's payment arrangement set with the CRA.

Payment Arrangement
An agreed-upon plan or schedule with the CRA that outlines when CEBA Loan payments will be made to fulfill outstanding financial obligations.

Balloon Payment
A one-time payment that is due at the end of a payment arrangement or loan term. When setting up a payment arrangement with the CRA, the CRA may allow a balloon payment.

Remittance Slip
A document that must be included in the envelope with any cheque payments. Remittance slips can be found on your Statements of Account within the CEBA Portal.

Statement Details
A section of the Statement of Account that displays the opening and closing balances, and a summary of transactions that occurred in the Statement Period, such as payments and interest charges.

Date Posted
Date that the transaction is considered to have occurred.

Principal
The principal balance outstanding at a given point in time is the amount of the original loan balance that has not yet been repaid. Any fees or interest are in addition to this amount.

Interest
The cost of borrowing money. The interest balance at a given point in time is the amount of charged interest that has not yet been paid. Any fees or principal are in addition to this amount.

The interest rate applicable to outstanding CEBA balances is 5% per annum.

Fees
Additional charges on a loan balance. Fees may be charged to a loan on a case-by-case basis, such as the recovery of legal enforcement costs if applicable.

Accrued Interest
The intra-month interest amount that accumulates daily before it is charged to the outstanding loan balance on your statement date.

Opening Balance
The loan balance as at the beginning of the Statement Period.

Closing Balance
The loan balance as at the end of the Statement Period.

Payment
A payment received from the Loan Holder.

Reversal – Payment
A payment that has been reversed. For example, a reversal may occur in case of a non-sufficient funds (NSF) cheque.

Accrued Interest to-date
The amount of interest accrued during the month that was impacted by a transaction to best display how the closing balance is calculated.

Refund
A transaction returning to the Loan Holder an overpayment of the total loan balance.